At Volontier, we take your privacy seriously — the same obsessive care we bring to every pixel, we bring to protecting your personal information. This policy explains what we collect, why we collect it, and how we handle it.
We only collect information you voluntarily provide to us. When you fill out our project enquiry form, we may collect:
We do not collect payment information directly — any billing is handled through secure third-party processors.
The information you provide is used solely to respond to your enquiry and, if we move forward together, to deliver your project. Specifically:
We will never sell, rent, or trade your personal information to any third party.
Our website may use minimal, privacy-respecting analytics to understand general visitor behaviour (e.g., which pages are most visited). This data is aggregated and anonymous — it is never tied to an individual.
We do not use invasive tracking technologies or third-party advertising cookies. If you wish to disable cookies entirely, you can do so through your browser settings without affecting your ability to browse the site.
To operate our website and process enquiries, we may use the following types of third-party services:
Each third party is selected for their commitment to data protection. We share only the minimum information required for the service to function.
We retain your enquiry data only for as long as it is necessary — typically for the duration of our client relationship plus a reasonable period thereafter for legal and accounting purposes. Project files are retained as long as agreed upon in your project contract.
If we do not take on your project, your enquiry information is deleted within 90 days of our last communication.
You have the right to:
To exercise any of these rights, simply email us at contact@volontier.com. We will respond within 30 days.
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our site is served over HTTPS and we use reputable, security-conscious service providers.
No method of transmission over the internet is 100% secure, but we do everything in our power to protect what you share with us.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any material changes will be noted with a revised "Last updated" date at the top of this page. We encourage you to review this page periodically.
We're a small, human team. If you have any questions about how we handle your data, reach out directly — you'll get a real reply.
contact@volontier.com